Brynd, WG EU Community Manager gave the following message:
TLDR: I’m off! Good luck for the future.
I’m “Brynd” aka Ash and I’ve been English CM for WG EU since 2013, the second English CM after Supercharge. I realise this is itself a revelation to those who won’t recognise me as I’ve focused on a lot more behind-the-forum scene tasks (we have a lot!), contributor interaction (the contributors know me much better as I invited some of them to the program and needed to deal with them all closely, regularly), contributor stream chats, social media, and over the last year especially, team management and recruitment.
I’ve met many great players at various events across Europe like the UK, Sweden, Belgium, and the Netherlands – I was particularly interested in visiting places we don’t very often (like when we visited an Italian Airforce Museum, or going to Hungary and meeting local streamers Cleverland… and Ph3lan who now works here!), but not always as able to actually achieve that, though in general the company is achieving this more and more over time.
Anyhow, I’m leaving and I wanted you to know. The team I formed since I became team manager last year – MrConway, Ph3lan, and Cynd3r – I have utmost faith in. The recruitment process was not short! (And
we’re… they’re still looking to expand the team!) We all know we need to strive to do better across all the games we support for the English language community in Europe and when my team and I have said that we’ve meant it wholeheartedly and strived to achieve it. I hope you will continue to treat them as well as you can (and generally do, may I add) as there’s a really thin line between player and company that our team straddles daily, across many games. We absolutely understand player reactions and genuinely care and yet have to conduct ourselves within the professional confines, and those of time.
I am genuinely sorry I wasn’t more visible. My indoctrination into community management was different, though I took on the challenge of this role and tried to do good where and when I could, there was a general uncomfortable fit as in comparison to other games I’ve been CM for or designed (I was a game designer/developer for 10 years!), I tend to be into quite different games in general – including World of Warcraft which was what brought me to France to begin with, to work for Blizzard in the Community team. But you know, I have come very familiar with tanks, ships, and planes in particular, even if in general my game stats are inconsequential.
Everyone I’ve met here in the forums, on contributor stream chats, forum PMs, Facebook, or at real world events, even those who have been furious in tone, I have connected with and absolutely understood and wanted to do my best to help. I believe strongly in listening to (and indeed acting on) feedback however harsh it is, since I am a mad passionate gamer myself. The community team diligently collects what you’re telling us about the game and the changes and delivers it to those who need that feedback in the company, even if that isn’t always visible to you.
In regard to the contributors – the streamers, YouTubers, forum game gurus, and devoted website and blog owners. They’re all good people trying to get by in life and play these great games. They get slack and I absolutely get it but they’re decent folk and mean only the best for the community. In my opinion from our interactions they’re all good folk and I like each one – no specific names mentioned for political reasons!
I have confidence in the remaining English language team and they know I remain behind them in absence, and with some pride. Also, Wargaming Europe has good intentions for the community and I wish them well in the follow through, for your sake.
To you all, I bid you a very fond farewell.
Well… damn… there goes a good one. Ash is an amazing guy who always been around when I needed. He will surely be missed and I wish all the best to what the future has reserved for him! <3