Black Market Su-76I fiasco

Today a fuckup of big proportions has happened to WG.

The special Black Market offer for this afternoon was the infamous Su-76I, a Soviet Tier 3 premium TD for 15k Gold.

Or so we thought. Turns out something went wrong behind the scenes and the Su-76I got mixed up with the Su-76G FT, so many people who wanted to buy a nice Tier 3 premium TD got a Chinese Tier 4 tech tree TD instead. Other players report getting a 14.7k gold refund with WG keeping 300 gold for the Garage slot that came with it. Others say that they couldn’t even buy the offer because they already had the Su-76G FT, while others also claim they had neither vehicle. I can’t confirm if any of the other issues were true or not, however the situation is silly enough as it is.

 

 

By the time of writing this article, WG has already apologized on the forums and on the main website and is proposing the extremely generous offer for the players to get 2 tanks for the price of one; Keep the Tier 4 chinese TD for free and get the Su-76I ontop.

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So far the Issue hasn’t been fixed yet.

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Black Market Su-76I fiasco

26 thoughts on “Black Market Su-76I fiasco

  1. Too bad that people who already owned the chinese T4 couldn’t buy the black market deal because we “already own” the tank.
    Which is complete BS. Made a ticket to demand a compensation.

      1. Todeskult says:

        As expected, I got this:

        Thank you for contacting Wargaming Player Support

        We understand that you have an issue with the featured tank on the Black Market, we have looked into this, and it appears that this is a known issue at this time.

        Rest assured that our developers are aware and that they are working fast on getting this fixed as soon as we can. This issue could require an update in order to be resolved so it might not be fixed overnight.

        Your ticket will be closed as “Resolved” as our Development Team is not requesting any player further information regarding this matter.

        We appreciate your patience and understanding during this time, while this issue is happening.

        We hope that you’ll still continue to enjoy the game for all of its positive aspects, regardless of any negative experiences you have had.

        If you have other questions, please do not hesitate to contact us back. Also, you can check other relevant information in our WoT Player Support Page.

        Cheers to more success in the Battlefield!

        They didn’t answered any of my questions, propose any solution nor compensation, all I got was some senseless corporate blabbering. Good way to do business… a soviet way.

      2. And for re-opened ticket I got this replay:

        […]
        I’m deeply sorry for the situation you are facing, there were indeed some issues with the purchase of the tank from the Black Market deal.

        I would like to inform you that if you were one of the first people to attempt the purchase during the available time, you will automatically receive the appropriate rewards.

        If you did not receive anything then I’m sorry to inform you but unfortunately you weren’t able to classify in the first people that attempted the purchase.
        […]

        So anybody can enlight me: how the hell could I made an attempt to purchase the tank while it was saying “you already have one” and there wasn’t any button with for example a text “So what? I wan’t to buy it anyway”??? ¯\_(ツ)_/¯

      3. So I did another comment on the ticket with this:

        […]
        Yes, I was one of the first people to attempt the purchase (was logged in with BM store tab opened and waiting for appearance of a new tank), but what kind of an attempt it was? There was only a note that I already have the tank (the Chinese SU-76G FT, instead of a Soviet SU-76I) so I could not make a purchase. The fault is on WG side and WG needs to fix it, i.e. granting the mentioned SOVIET SU-76I to all those who owns the Chinese SU-76G and were logged into the client at the time of the BM offer being in force.
        […]

        This time they didn’t closed the ticket as “resolved”, but mark it as “on hold”. But I have a very little hope they will come up with an acceptable solution, which is in my opinion to credit a tank to all those owned a Chinese tier IV and were logged into the client – so they were unable to do the purchase because of their failure.

      1. Bloke says:

        As you might see from the image I have posted. I also fall into the category of “while others also claim they had neither vehicle.” I never started the Chinese TD line not sure if it is related, but I did include pictures of it anyway when I was writing the ticket.
        It will be harder to have people capturing images of them not being able to purchase in that short window of time.

  2. Russell Felber says:

    it’s true about already having the SU-76G FT message on black market page, no option to purchase su 76I.
    Sent WG screen shot.

      1. Anonymous says:

        have the same problem and just this on my ticket from WG

        Thank you for contacting Wargaming player support!

        We are sad to know that you have some concerns regarding the game. Allow us to explain this matter to you.

        As for this, we are currently aware of this issue. Our team is doing our best to fix this issue as soon as possible. We ask for your patience for this issue for the game. If a compensation should be planned, it will be automatically placed on each affected account.

        You can check this link for more updates regarding the game:
        https://worldoftanks.eu/en/news

        We apologize for this inconvenience.

        If you have other concerns/issues regarding the game, let us know.

        Kind regards,

      2. i have the same problem and got this from wg on my ticket

        Thank you for contacting Wargaming player support!

        We are sad to know that you have some concerns regarding the game. Allow us to explain this matter to you.

        As for this, we are currently aware of this issue. Our team is doing our best to fix this issue as soon as possible. We ask for your patience for this issue for the game. If a compensation should be planned, it will be automatically placed on each affected account.

        You can check this link for more updates regarding the game:
        https://worldoftanks.eu/en/news

        We apologize for this inconvenience.

        If you have other concerns/issues regarding the game, let us know.

        Kind regards,

      3. Rita Sobral says:

        So just a standard copy pasta until they figure it out. Please let me know if they properly compensate you. Thank you.

  3. Steve says:

    The response on RU server to give everyone who got the Chinese td is a ridiculous SLAP IN THE FACE to everyone on the NA server who never even got the CHANCE to buy the 76i… AND to everyone on EVER IS SERVER who already had the 76G FT, and was not ALLOWED to buy the 76i…

    (not that I care, 15k gold is a ridiculous price)

  4. Haha, got the same “You already have this item” so I have created the following ticket:

    […]
    I am waking up at 4:45 AM EVERY day for few days now, log in to check for rare tanks I might want to have and today have seen a picture of rare SU-76I (described as “SU76G FT”) and a message that “You already have this item”. So now you will do a compensation in a form of mentioned tank as I was falsely informed that I have an in-game item (which I don’t have) and couldn’t buy it. Unless you are charging 15k gold for a tech-tree SU76G FT tank with a “skin” that makes is appearing as SU-76I.
    […]

    Let’s see what answer I will get (most likely the same copy-pasted bullshit like everybody else).

    1. Just like I have predicted:

      Thank you for contacting Wargaming Player Support

      We understand that you have an issue with the featured tank on the Black Market, we have looked into this, and it appears that this is a known issue at this time.

      Rest assured that our developers are aware and that they are working fast on getting this fixed as soon as we can. This issue could require an update in order to be resolved so it might not be fixed overnight.

      Your ticket will be closed as “Resolved” as our Development Team is not requesting any player further information regarding this matter.

      We appreciate your patience and understanding during this time, while this issue is happening.

      We hope that you’ll still continue to enjoy the game for all of its positive aspects, regardless of any negative experiences you have had.

      If you have other questions, please do not hesitate to contact us back. Also, you can check other relevant information in our WoT Player Support Page.

      Cheers to more success in the Battlefield!

      They didn’t answered any of my questions, propose any solution nor compensation, all I got was some senseless corporate blabbering. Good way to do business… a soviet way.

      PS: And those f…ks are daring to mark the ticket as “Resolved”… Really a soviet way.

    2. Note: I have re-opened the ticket they are claiming as being “resolved” (well, maybe for them by simple ignoring me and copy-pasting some BS corporate “bla-bla-bla”). It is not resolved from my point of view.

  5. Anonymous says:

    I logged in at 11 to see what the tank was and it still said the previous tank was sold out and the next one would be available at 11pm ET tonight. It didn’t change for almost an hour and then said the tank was sold out. I closed out the game and reloaded it a few times and still said the previous tank from this morning was up and sold out.

  6. Anonymous says:

    Kinda like the same stuff up like missing the Super Hellcats and that time players paid for a new release premium tank and didn’t get them because that new tank file was not added to game. Who keeps falling asleep at the wheel at WG?

  7. Were not allowed to say Fuckup or criticise Wargame shity behavior on TAP as its not ‘polite’ or good manners

    so say it here

    But WG fucked up so bad – and then there attitude is the usual ‘ah well shit happens its a black market lol be more careful’
    shame on them for treating us there loyal customers like dirt ~ the Su 76i so far is the ONLY collectable and Rare tank to be offered

    all those ‘collectors’ that waited for the Su 76i ~ only to be given the Chinese T4 Tech tree TD instead .. for 15k Gold, and still waiting for compensation for there fuckup

    Wargame can be despicable at times

  8. The gold prices are all messed up too. LEFH was supposed to be 3000 gold, and the SU76i was supposed to be 1500 gold.
    LEFH ended up being 300 gold while su76i was 15000 gold.

    I’ve submitted ticket to get the pricing fixed and refunds sorted.

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