WGNA Refuses to Honor Own Policy, Now With Extra Shadiness

Got another episode of Wargaming being boneheaded, this time from WGNA. I was contacted earlier today by a user on the North American forums, Avalon304 about an issue with WGNA where they refused to honor their own policy. You see, Avalon304 won a forum contest, namely the “Classic Tank Show”, where you could win a bundle of all three “classic” tier 8 premiums, the T34, the IS-6, and the Löwe. The contest in question can be found here: http://forum.worldoftanks.com/index.php?/topic/553769-classic-tank-show-win-a-free-tank-bundle/

And here are the winners of the contest, with Avalon304 among them: http://forum.worldoftanks.com/index.php?/topic/553769-classic-tank-show-win-a-free-tank-bundle/page__st__220__pid__11217343#entry11217343

Now, this is where the problem started. Avalon304 already owned those tanks, and wondered why he hadn’t be given compensation for them in the form of gold, which is standard procedure for winning duplicate tanks in contests:

After some back and forth and a remarkable lack of knowledge about their own policies and procedures about what is doable and what is not, CabbageMechanic states that they are unable to credit the gold value for the tanks despite that being their own policy:

That is until Avalon304 kindly points out that one of their support articles does list gold compensation for contest tanks:

Here’s where it becomes extremely shady and deceptive however, as CabbageMechanic claims in the screenshot above that there are very strict rules in place over what can and cannot be done. Yet in the face of actual proof of their policy regarding contest tanks, he decides to compensate Avalon304 the gold difference (minus the T-44-100 that Avalon304 actually wanted) of 24,500 gold. Seems like a case closed, right?

Except, those very strict rules he’s talking about sure seemed to disappear quite quickly in the face of actual evidence of said policy, must not be that strict to begin with. What’s even more concerning however is the fact that the support site was changed almost immediately by WGNA to reflect this change in policy. Which is to say they removed any instance that said policy was ever in effect. Which is bad enough on its own, except that WGNA didn’t remove all instances of those claims on their support site. Here is the original link as mentioned by Avalon304 in the screenshots: https://na.wargaming.net/support/kb/articles/558

Here’s an unedited version from another link on the WGNA support site, which I suspect will disappear about as soon as this article goes live: https://na.wargaming.net/support/kb/articles/560

The only change between the two links is the complete removal of the second point of the Gold compensation part, “Winning a Premium Tank in a live event (Twitch stream, player gathering, social media, etc)”.

So let’s recap here, WGNA ran a contest offering a premium bundle for three of the most common and expensive premium tanks in the game, and somehow did not account for anyone actually owning all three of them and wanting the gold value instead. This seems remarkable for a company the size of Wargaming or even just WGNA, but this does seem to be par for the course lately. They then decided, that when faced with the possibility of having to payout 36,300 gold to someone, to outright change their policy on the fly so as to avoid such a payout. Which is quite a sleazy tactic I might add. And even more remarkable, decided to alter their support site almost immediately to act like said policy never existed in the first place. If WGNA is willing to go to these kinds of extremely shady and disgusting moves to avoid having to pay out what amounts to a measly sum of an arbitrary in-game currency, then what else will WGNA, and by extension, all of Wargaming, alter so as to avoid in the future?

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