Florian or “Njial”, the EU’s Head of Community Management has a message to finalise the recent drama:
“Hello all, we wanted to share an update with you on the recent incident with SirFoch
“We at Wargaming have further reviewed the incident of last Friday involving SirFoch and his “Chrysler K GF rant” video, and we believe we could have handled the situation better. We strongly support our players’, including our Community Contributors’, right to speak critically about us and our games. At the same time, in the case of our Community Contributors, we ask that negative comments be made in a reasonably respectful, constructive manner, and SirFoch’s video didn’t do that. In turn, we acted too quickly when we threatened to have YouTube remove SirFoch’s video through a copyright infringement complaint. We have apologized to SirFoch for making that threat, and we are continuing our conversation with him on next steps.
We’re committed to doing a better job on this front. We’re going to improve the way we communicate with our Community Contributors, and as part of that effort we will work with them on more detailed, specific guidelines for our Community Contributors to help ensure incidents like this don’t happen again. We’ll also be implementing a more thorough internal review process of our own potential actions which will be used in any future case where we have concerns that a Community Contributor has crossed the line in the language they use.
We love our players and our contributors – even the ones who don’t always love us – and we are committed to using this case to grow and improve.”