From WoT Support.
We compiled a list of possible issues you may face as well as their potential solutions or workarounds, when applicable.
List of Known Issues
This list will be updated when we have more information to share.
Common post patch problems and solutions
- I am missing Equipment
- The game settings or the cache are corrupted
- The graphics driver is outdated
- Mods
Known Issues
After choosing bootcamp from the menu, player is not transferred to this mode.
Solution:
- Log out from the game and log in again
This issue is under investigation
Post-battle notification is not displaying map, on which battle was played.
Under investigation.
Marks of Excellence are missing or are incorrect on vehicle.
Solution
- Play one battle on this vehicle
Unable to close the settings window.
Solution:
- Close the game using Alt+F4
- Remove preferences:
Press Windows key + R and type %appdata%\wargaming.net and delete the World of Tanks folder. - Run the game
Planned fix with a micropatch.
Unable to complete some parts of the Bootcamp (XVM users).
Solution:
- Run the game in Safe mode or remove mods
XVM team is working on fix.
SPG players are able to create dynamic platoons with more than 1 SPG.
- Not a bug. Players are able to create them in battle, but they are not able to join to the battle in such platoons
SPG players are able to create dynamic platoons with more than 1 SPG.
- Not a bug. Players are able to create them in battle, but they are not able to join to the battle in such platoons.
Common post patch problems and solutions
I am missing Equipment
Equipment going missing after a patch mostly relates to:
- Camouflage Net
- Binocular Telescope
- Toolbox
From our experience, this is caused by:
- Garage mods misplacing or creating the illusion that you had more Equipment.
- You or someone else with access to your account, moved or sold Equipment.
No patch delete equipment. Should a patch remove Equipment, the patch notes will reflect this change.
The game settings or the cache are corrupted
Please delete the game cache (this will reset game settings):
- Press Win+R
- Type “%appdata%\wargaming.net”
- Delete the World of Tanks folder
The graphics driver is outdated
Please make sure to use the recommended graphics card driver:
- GeForce 400 Series and newer – 376.33
- GeForce 200 Series and older (released in 2009 or earlier) – 342.01
- RX 470/480 – known crash issues under investigation; driver Crimson Edition 16.11.5 Hotfix seems to have brought some stability improvements.
- Radeon HD 7700-7900 Series, R5 240, R5 300, R7 200+, R9 200+ – Crimson Relive 17.1.1
- Radeon HD 5000-7600 Series – Catalyst 15.7.1
- Radeon HD 2000-4000 Series – Catalyst 13.9 (WinVista/7), Catalyst 14.4 (WinXP)
Mods
Mods and specially old mods, can cause lots of trouble.
Check this article to start the game in Safe Mode (without mods) and make sure all your mods are up to date.
Wargaming.net is not responsible for mods updates.
My issue is not listed
Should you have another kind of issue, please Contact Support
Include the following information:
- WGCheck report
- Provide screenshots of the problem, whenever possible.
- Briefly describe the issue.
WGCheck reports listing mods won’t be considered. Make sure the issue persists with no mods and with a fresh game client installation.
I have an issue. mm sucks. Any solutions?
Play a different tier or tank
Every problem in this game can be solved with restarting the game, or delete your mods. If there is any technical problem who isnt solved with that, then you are a liar
play tier9 and 10^^
I have an issue: when i turn the camera while keeping the turret in one direction with the right click, the gun fires. Can’t tell if it’s a mouse issue since this thing doesn’t happen in every patch. (sorry for the bad english)
Don’t know what’s causing your issue, but just wanted to say your English is fine 🙂 .
It may be a key-bind issue, check your controls to see if you have a key doubled up or missing.
just another pile of shit from WG
as expected
Since the update, I’m having problems with lag. Check with others on various teams. They have the same problem. Can’t be a mod. I’m not running any.
Ill tell you an issue WOT added, they made the key to lock your turret the same key to auto aim. what a mess when you want to lock on a spot (enemy pops out at the same spot) and you just catch his silhouette as you want to lock.
They returned that to normal this patch. You can now configure it in controls.
Mm is worse than before 🙁
Leave it to WG to rush a patch out that is jacked up! Im thankful we on SEA dont have it yet!
NA server… contact list broken again
Sent in a video of a cheat +support cut +paste replied about missing binos.
I wondered what the idiot was smoking.